🚨 AFTER-HOURS EMERGENCIES 🚨

Below are common water, power, and security issues. Follow the instructions to troubleshoot the problem. If it cannot be resolved, proceed with the emergency steps below.

📞 EMERGENCY STEPS

1️⃣ Call the office at 1300 354 834 and leave a message. This ensures your issue is forwarded to the staff member on call and prevents unnecessary call-out fees.

2️⃣ Send a follow-up email (see Time to Contact the Office below). Include:

  • A detailed description of the issue
  • Photos (if applicable)
  • Confirmation if you've turned off the water meter (for plumbing issues)
  • Whether you’ll be home for access

3️⃣ If you have not received a response within 1-2 hours, contact an emergency contractor below.

💧 WATER ISSUES

🚱 No Water 🚱

  • Check the Water Corporation website under Outage & Works, or call 13 13 85 to see if there are any works in your area.
  • If no outage is reported and you haven’t received a response within 1-2 hours, contact an emergency plumber below.

🚿 Major Water Leak 🚿

  • Turn off the water meter at the property.
  • If the meter is in a neighbor’s yard, request access if safe to do so.
  • If no response within 1-2 hours, contact an emergency plumber below.

🔧 Emergency Plumbers:

  • Perth & Greater Region – Plumb Bros. Plumbing & Gas: 1300 057 827
  • Kalgoorlie-Boulder – Fluid Plumbing & Maintenance: 0407 878 414

⚡ POWER ISSUES

🔌 No Power 🔌

  • Check the Western Power website under Faults & Outages, or call 13 13 51.
  • If no outage is reported and you haven’t received a response within 1-2 hours, contact an emergency electrician below.

💡 Power But No Lights 💡

  • Check your switchboard for a tripped RCD (safety switch).
  • If a switch is off, follow these steps:
    1. Turn off all light switches, including external lights.
    2. Reset the tripped RCD at the switchboard.

🔹 If the switch won’t turn back on: Follow Time to Contact the Office steps.
🔹 If it turns back on but trips when switching a light on: Keep the faulty light switched off until an electrician attends.

🔋 Lights But No Power to Power Points🔋 

  • Check your switchboard for a tripped RCD.
  • If a switch is off, follow these steps:
    1. Turn off & unplug all appliances (fridge, washing machine, dishwasher, hot water system, etc.).
    2. Reset the RCD at the switchboard.

🔹 If it turns back on: You likely have a faulty appliance. Plug items back in one by one to find the faulty one. If it’s a landlord-owned appliance, follow Time to Contact the Office steps.
🔹 If the switch won’t turn back on: Follow Time to Contact the Office steps.

🔧 Emergency Electricians:

  • Perth & Greater Region – Electrical Bros.: 1300 057 827
  • Kalgoorlie-Boulder – Tony Free Electrical: 0408 935 314

🛑 BREAK-INS & ATTEMPTED BREAK-INS

🔐 Attempted Break-In 🔐

1️⃣ Report the incident via the Police Report – Damaged Property website.
2️⃣ Take photos of the damage and follow Time to Contact the Office steps.

🚔 Break-In🚔

1️⃣ Call the police immediately:

  • Perth & Surrounds: 131 444
  • Kalgoorlie-Boulder: 9021 9777
    2️⃣ Only enter if safe. Otherwise, wait for police arrival.
    3️⃣ Take photos and follow Time to Contact the Office steps.

⏳ TIME TO CONTACT THE OFFICE

1️⃣ Call 1300 354 834 and leave a detailed voicemail.
2️⃣ Email the office via the Contact Us button below. Include:

  • Property address
  • Photos of the issue
  • Product details (e.g., gas/electric appliance)
  • Your best contact number

📩 Contact Us - Emergency Maintenance