After Hours Emergencies


If you have left your name, number and your emergency request on the office number and have not heard back from a staff member or contractor, the listed contractors below have been requested to complete emergency work on our managed properties without a work order in emergencies only. 
They are aware of what the Residential Tenancy Act classes as an emergency and will only act IF an emergency.

Emergency Power Issues -
If you have NO POWER please check the Western Power website and click on the Faults & Outages link, or give them a call on 13 13 51 for any works being completed in your area. If no issues in the area contact our emergency contractors below - 
Perth & Surrounds Emergency Contractor - Precise Electrical - 9297 1915
Kalgoorlie- Boulder Emergency Contractor - Tony Free Electrical - 0408 935 314.

Emergency Water Issues -
If you have NO WATER please check the Water Corporation website and click on the Outage and Works link, or give them a call on 13 13 85 for any works being completed in your area.If no issues in the area contact our emergency contractors below - 
Perth & Surrounds Emergency Contractor - Plumb Bros. Plumbing & Gas - 1300 057 827.
Kalgoorlie- Boulder Emergency Contractor - Fluid Plumbing & Maintenance 0407 878 414


Major Water Leaks -
Please take the first step of turning off your water meter main tap. This may be in the front or back yard of your property, or if you live in a unit or a battle axe block, it MAY be in your neighbours yard.


Where safe to do so, you will need to contact your neighbour to gain access to their yard and turn off the tap.

Please then click on the correct maintenance request form Perth Maintenance Order Form  OR Kalgoorlie Maintenance Order Form (It will open a new email) and follow up the email with a phone call by clicking the Contact Us button Below.

If your event is occurring after hours please ensure you have firstly called the office and left a MESSAGE to ensure you are not charged any call out fees.

For non-emergency situations please fill out a Maintenance Request form from the main Menu under Rental information

Power Issues -
You have Power but no Lights -
If you have Power to your Power points but no lights please check your property power box for an RCD (switch) that may be tripped (switched off). If all the switches in the power box are on follow the TIME TO CONTACT THE OFFICE instructions below. If there is a switch off please follow the below steps - 
Step 1 - Turn off all your light switches throughout the house, including External light switches. 
Step 2 - Go to your property power box and try to turn on the RCD (switch) that is off, back on.
Will not switch on - If the RCD will still not turn on, please follow the steps of TIME TO CONTACT THE OFFICE advising you have No Lights and even when turning off all the lights you cannot turn the RCD back on.
Will switch on - This usually means you may have a faulty light fitting. As you turn the lights back on, if the switch trips again the light you turned on, should be the light causing the issue. Please follow the steps of TIME TO CONTACT THE OFFICE advising which light in which room is tripping the power.

You have Lights but no Power
- If you have Power to your Lights but no power points please check your property power box for an RCD (switch) that may be tripped (switched off). If all the switches in the power box are on follow the TIME TO CONTACT THE OFFICE instructions below. If there is a switch off please follow the below steps - 

Step 1 - Turn off all your power points throughout the house, including the Fridge, Washing Machine, Dishwasher, Hot Water System,  Reticulation & External power points appliances (where required), and remove the appliances plugs from the power points.
Step 2 - Go to your property power box and try to turn on the RCD (switch) that is off, back on.
Will switch on - This usually means you may have a faulty appliance. As you plug your appliances back in and turn them back on, if the switch trips again the appliance you plugged in should be the appliance causing the issue. If the appliance causing the power to trip is owned by the property owner follow the TIME TO CONTACT THE OFFICE instructions below advising which property appliances is tripping the power. 
Will not switch on - if the RCD will still not turn on, follow the TIME TO CONTACT THE OFFICE instructions below advising you have No power and you have checked all your appliances for faults.

Time to Contact the Office - Click on the correct maintenance request form Perth Maintenance Order Form  OR Kalgoorlie Maintenance Order Form (It will open a new email) and follow up the email with a phone call by clicking the Contact Us button Below.